FAQ's

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About us

Our company is based in Australia, however our warehouse is in Ohio, US. We are a small business created by 3 friends (2 Aussies and 1 Brit) trying to make a little difference :)

The majority of our products are made in the USA with local ingredients. However our bamboo products are sourced and produced in Bali and China.

We carefully select our overseas teams and only seek production from factory's with whom we have personal relationships with.

Our Bali products through Bare Vida support community workers with disabilities and are produced naturally without chemicals or the use of water (besides the local river).

Our China products are made from two specific manufacturers with whom we have a personal relationships with and consider close friends. The employees in these production factories are paid fairly as the factories are small and not under big corporate production stress.

In the USA, quality bamboo is hard to come by which makes it expensive. We tried very hard to make this a local operation, however we could not get our toothbrushes below $4 per brush (cost price). This made it commercially impossible to offer them to the majority of people.

Toothbrush questions

Our bristles are made of dental approved nylon 6. We consistently research and test new types of bristle material in search of a fully biodegradable option, but we have not yet found an alternative that has been approved by dental professionals. This is due to the alternative bristle material not being as effective in plaque removal and the avoidance of gum damage.

Until we find bristles that dentists can recommend, we feel like it's irresponsible to provide them to you. Oral hygiene is not something to mess around with. And dental bills can be very expensive.

We have multiple options of biodegradable bristles that we could sell but choose not to because of this reason. Hopefully soon we will have a plant based bristle that is backed by dentists. But until then, we feel this is the most responsible way forward.

It’s really important to us that our products work well so that people continue to use bamboo instead of plastic.

The beige and brown bristles are super soft and dentists love them.

The rainbow bristles are medium firmness, due to the food-grade dye which we use to color the bristles.

Bristles: Pluck the bristles out with tweezers, and then recycle the bristles in plastic recycling.

Because the bristles are so small and can get easily lost, we recommend first putting them inside another plastic item you are recycling, like food packaging, a bottle or carton, etc.

Handle: we recommend popping the handle in a bio-waste bin if you have one of these easily available. Alternatively, if you have a home composter, it should break down in around 4-6 months. To speed this process up break the toothbrush into smaller pieces by using a hammer or saw.

An industrial composter will take a few weeks to break down.

We sell our toothbrushes in packs of 10 so we can ship in bulk and cut down our carbon footprint. We offer a 30 day guarantee so if you don’t like your order, you can ship back to us and we’ll offer a full refund. It’s rare that people request a refund, so we’re happy to stand behind our product and refund you immediately if you don’t love them!

Packaging and Shipping

Standard shipping is $6.99 and takes around 5 days to arrive, within the US. We use USPS, Fedex, and UPS.

Express shipping is $14.99 (available within the US). These orders will be shipped within 24 hours, with next-day shipping.

International shipping is $20 and takes roughly 14-21 days.

Sorry about the shipping costs - we're a small business and can't afford to offer free shipping like the mega corporations just yet… hopefully soon!

All our orders are shipped in mailers made from 100% recycled paper, or boxes made from 100% recycled cardboard.

For larger orders, we use compostable packing peanuts which dissolve in water.

Even the tape we use is eco-friendly. It is made from paper with a water based adhesive and can be recycled along with your boxes.

Everything is always packaged 100% plastic-free.

Policies

You can checkout our refund policy here: REFUND POLICY

Please see our privacy policy here: PRIVACY POLICY   

Please see our terms and conditions page here: TERMS AND CONDITIONS

Wholesale & Partners

Yes! Please see our wholesale page here: WHOLESALE 

We welcome you to reach out! We love partnering with companies who share our values and put a tremendous amount of care into their products and customers.

If this is you please get in touch at wholesale@zerowastecartel.com

If we didn't answer your question, please reach out to us at hello@zerowastecartel.com